Refund policy

Return and Refund Policy

Last Updated: October 9, 2026

At Grnobl Riviera Park, LLC, operating through jna3x7-ra.myshopify.com, we believe that organizing your home or workspace should bring clarity and peace of mind. From sturdy 3-tier utility rolling carts and versatile folding tables to functional storage boxes, each item in our catalog is curated to make your day-to-day life smoother.

We understand that sometimes an item might not fit your space perfectly, or you might change your mind. We want your shopping experience to be completely worry-free. Below, you will find our detailed policy on returns, refunds, damages, and exchanges.

30-Day Hassle-Free Guarantee

We offer a 30-day return window. You have 30 calendar days from the date your package is marked as delivered by the carrier to request a return.

To be eligible for a standard return, your item must meet the following conditions:

  • The product must be unused, unassembled, and in the exact same condition that you received it.

  • Items such as folding tables or 3-tier carts must not show signs of physical assembly or mounting.

  • Products must be returned in their original packaging, including all inner protective padding, hardware packets, instruction manuals, and accessories.

  • You must possess the receipt, order confirmation number, or proof of purchase.

How to Initiate a Return

  1. Contact Us: Send an email to [email protected] with your Order ID, full name, photo proof of the item (and packaging), and the reason for your return.

  2. Review & Approval: Our customer support representative, Lisa Lorenz, will review your request within 24 to 48 business hours.

  3. Return Authorization & Label: Upon approval, we will send you instructions on how and where to send your package.

  4. Ship the Package: Pack the items securely to prevent damage during transit. Mail your return package directly to our physical return facility:

    Grnobl Riviera Park, LLC

    Attn: Returns Department / Lisa Lorenz

    Address: 214 Pine Ave, Crivitz, WI 54114, United States

Note: Returns sent back to us without first requesting a return authorization will not be accepted or processed.

Shipping Costs for Returns

  • Defective, Damaged, or Incorrect Items: If your order arrives damaged, missing parts (e.g., wheels or screws for your 3-tier cart), or if you received the wrong item, Grnobl Riviera Park, LLC will cover all return shipping costs or send replacement components free of charge.

  • Buyer’s Remorse / Preference Returns: If you are returning an item because you changed your mind, ordered the wrong size, color, or dimension for your room, you will be responsible for paying the direct return shipping fees. Initial shipping charges (if applicable) are non-refundable.

Damaged, Defective, or Missing Items Upon Delivery

Please inspect your package immediately upon arrival.

  • If your folding table top is scratched, your storage boxes are cracked, or your utility cart parts are damaged during transport, contact us immediately at [email protected].

  • Attach clear photos or videos of the damaged item and the outer shipping box with the shipping label visible.

  • We will fast-track a replacement unit or issue a full refund according to your preference.

Refund Process & Timelines

  • Inspection: Once your returned parcel arrives at our Crivitz, WI facility, our team will inspect the items within 3 to 5 business days.

  • Notification: We will notify you via email regarding the approval or rejection of your refund.

  • Payout: If approved, your refund will automatically be processed back to your original payment method (Credit Card, PayPal, etc.).

  • Processing Time: Banks and credit card issuers typically take between 5 to 10 business days to post the refunded amount to your official statement.

Non-Returnable / Final Sale Items

  • Gift cards.

  • Items explicitly marked as "Final Sale" or "Clearance" on the product page.

  • Items returned beyond the 30-day window from delivery.

  • Products that show clear signs of heavy use, missing hardware, or structural modification.